Privacy Policy for SMS/MMS Communications
Tech Art AV Inc. ("LowVoltage.pro")
Last Updated: July 21, 2025
1. Introduction
Tech Art AV Inc., doing business as LowVoltage.pro (“Company,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you engage with us via SMS or MMS text messages, including through our office landline-to-text service, and related websites or mobile applications that link to this policy (“Services”). By opting in to receive our text messages, you acknowledge and accept the practices described below and agree to any separate terms of service we may provide.
2. Scope
This policy applies only to information collected or generated in connection with our SMS/MMS communications. Other interactions (e.g., in-person, phone calls, email, or social media) may be governed by different privacy notices.
3. Information We Collect
| Category | Examples | Source | Purpose |
|---|---|---|---|
| Identifiers | Phone number, name (if provided) | You | To address and deliver messages |
| Message Content | Messages sent and received | You / System | Support, compliance, records |
| Device & Usage Data | Timestamps, delivery status, carrier, limited IP data | System / Gateway | Delivery, fraud prevention |
| Sensitive Personal Information | Not intentionally collected | You | If received, handled per Section 6 |
We do not knowingly collect geolocation, biometric information, or data from children under 13.
4. How We Use Your Information
- Service Support: To deliver requested messages and respond to inquiries.
- Legal Compliance: To meet legal obligations under TCPA, CPRA, and CTIA rules.
- Marketing (Optional): Only with separate consent; frequency may vary.
- Service Improvement: Anonymized or aggregated usage data may be used to improve reliability.
5. Sharing & Disclosure
We do not sell your personal information. We may share it only with:
| Recipient | Purpose | Legal Basis |
|---|---|---|
| SMS carriers & gateways | Message routing & delivery | Contractual necessity |
| Service providers | Hosting, security, analytics | Legitimate interest (contract-bound) |
| Law enforcement | Legal compliance | Legal obligation |
| Successor entity | Merger or acquisition | Legitimate interest with notice to you |
6. Your Choices & Rights under CPRA
Consent: You must affirmatively opt-in (e.g., text JOIN, check a consent box).
Opt Out: Reply STOP to any message. HELP for assistance. We process opt-outs within 1 business day.
California Residents May:
- Request access, deletion, correction, or disclosure of data;
- Limit use of sensitive data (we do not collect it);
- Opt out of behavioral advertising (we do not engage in it).
To exercise rights, call 1-855-506-0343 or email info@lowvoltage.pro. Identity verification may be required.
7. Data Retention
We retain message logs for up to 4 years to comply with TCPA. Aggregated/anonymized data may be stored indefinitely.
8. Data Security
We employ industry-standard safeguards such as TLS encryption, role-based access, and audit trails. No system is 100% secure, but we take reasonable measures to protect your data.
9. Third-Party Links
Messages may include links to external sites. We are not responsible for their content or privacy practices. Review their policies before interacting.
10. International Use
Our systems are based in the United States. If you access our services from outside the U.S., your data may be transferred and processed here.
11. Children’s Privacy
We do not knowingly collect data from children under 13. If such data is identified, we delete it promptly.
12. Policy Updates
We may update this policy from time to time. Updates will be posted at lowvoltage.pro/privacy with the revised date. Material changes may be announced via text or website notice.
13. Contact Information
Tech Art AV Inc. ("LowVoltage.pro")Phone (call/text): 1-855-506-0343
Email: info@lowvoltage.pro
Office Hours: Mon–Fri, 9 AM – 5 PM PT